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Dynatrace

Dynatrace

Overview

What is Dynatrace?

Dynatrace is an APM scaled for enterprises with cloud, on-premise, and hybrid application and SaaS monitoring. Dynatrace uses AI-supported algorithms to provide continual APM self-learning and predictive alerts for proactive issue resolution.

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Recent Reviews

TrustRadius Insights

Dynatrace is a versatile software that offers a wide range of use cases for monitoring and optimizing applications and infrastructure. …
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Dynatrace is great!

8 out of 10
May 23, 2020
Dynatrace was at first used with some application teams of the bank. We currently use it to enhance the support of all applications across …
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Awards

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Reviewer Pros & Cons

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Pricing

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What is Dynatrace?

Dynatrace is an APM scaled for enterprises with cloud, on-premise, and hybrid application and SaaS monitoring. Dynatrace uses AI-supported algorithms to provide continual APM self-learning and predictive alerts for proactive issue resolution.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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New Relic is a SaaS-based web and mobile application performance management provider for the cloud and the datacenter. They provide code-level diagnostics for dedicated infrastructures, the cloud, or hybrid environments and real time monitoring.

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Product Demos

What is Dynatrace?

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Dynatrace Demo - Deliver Perfect Software Experiences

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Dynatrace Quick Demo - Automated baselining

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Dynatrace Demo - 5 minute getting started overview

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Product Details

What is Dynatrace?

Dynatrace is an AI-centered software intelligence platform. It includes APM features scaled for enterprises and with individual transaction-level monitoring capabilities as well as infrastructure monitoring, AIOps, digital business analytics, and digital experience monitoring. Businesses use the Dynatrace platform to collaborate internally and deliver value to users with minimal effort.

Dynatrace Video

Intro to the magic of Dynatrace

Dynatrace Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Dynatrace is an APM scaled for enterprises with cloud, on-premise, and hybrid application and SaaS monitoring. Dynatrace uses AI-supported algorithms to provide continual APM self-learning and predictive alerts for proactive issue resolution.

Reviewers rate Usability highest, with a score of 8.4.

The most common users of Dynatrace are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(569)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Dynatrace is a versatile software that offers a wide range of use cases for monitoring and optimizing applications and infrastructure. Users have found the tool to be extremely valuable in measuring the performance of key business applications and enabling error analysis and outage remediation. Dynatrace is utilized by organizations to monitor applications and infrastructure, both on-premises and in the cloud, providing operational support to infrastructure and application teams by rapidly identifying and resolving problems. The software is also instrumental in providing automation capabilities, empowering different departments to onboard and benefit from its monitoring capabilities. With its ability to catch issues before they impact customers, Dynatrace ensures availability, performance, and root cause analysis for tier 1 applications. It proves to be essential for troubleshooting incidents, conducting health checks, and gaining insight into dependencies for business and product engineering operations teams. Additionally, Dynatrace offers robustness that allows managing large environments with a small team. Being rolled out across the organization, it helps accelerate deployments to modern technologies and streamlines problem detection. Overall, Dynatrace serves as a crucial tool in understanding critical application issues, improving customer satisfaction, increasing the frequency of deployments, addressing performance issues, and making informed business decisions.

To get the most out of Dynatrace, users recommend the following actions:

  1. Conduct thorough research and ensure buy-in from executive leadership and all app and infrastructure teams before committing to Dynatrace.

  2. Start by setting up Dynatrace correctly and build meaningful dashboards and management zones to optimize monitoring needs and gain valuable insights.

  3. Leverage Dynatrace's professional services to speed up deployment and make the most of the product. Take advantage of the study material available on university.dynatrace.com to enhance knowledge and skills.

By following these recommendations, users believe that Dynatrace can provide comprehensive monitoring capabilities, quickly identify performance issues, and assist in effective issue resolution.

Attribute Ratings

Reviews

(1-21 of 21)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are adopting the use of Dynatrace within our organization. It is being used other places within the enterprise. We're looking to expand its role in DevOps, batch process automation and monitoring and custom metrics reporting.
  • Easily integrate with a large array of products.
  • Proactive monitoring through self-discovery.
  • The AI-driven analytics is amazing.
  • Better navigation menus.
  • Integration with Mulesoft and Apigee, not just limit to Data Power. The strategic partnership with IBM may be a handicap in this.
  • Make some parts of it open source to allow faster adoption.
1. Great for a quick start on application monitoring. 2. Better suited for large scale deployments. 3. Amazing integration with the cloud.
February 24, 2020

Good Solid RUM to rely on

Score 10 out of 10
Vetted Review
Verified User
Incentivized
This is a very good tool for APM. It gives very good internals of the applications and the user experience. We have implemented it in our Test and Pod environment for our business-critical application with the UEM. We also have the various dashboards for the app support team, Infra team and the business folks. Along with the dashboard displayed on the large-screen TV in the offshore monitoring team.
  • Best tool for APM.
  • Best user interface.
  • Very frequent releases.
  • License cost is high in some forms of the JVM configuration which becomes very expensive.
Dynatrace is easy to use and deploy and the user interface is awesome. The dashboards are super easy to add and configure and share. Forum is awesome and the the product incorporates the features requested by the users.
My view: this application performance monitoring tool is one of the best ones I have used...
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have been using Dynatrace for less that six months and at this time it is being used by our Infrastructure organization. We currently have it configured on less than 100 servers and at this time we are using it as a monitoring tool to help us with error analysis and troubleshooting issues. We are looking to delve deeper and set up better performance monitoring so that our various teams can better manage our systems.
  • Easy to install and get started, and easy to go back in and modify
  • Excellent support, training, and resources
  • Coming from a beginner, so this may not be area for improvement, but it would be nice to be able to search and filter error results better, specifically with SQL errors.
  • Storage of logs and being able to get back to them when you need to
Currently not equipped to properly answer this question as we are still in the beginning stages of implementation. At this time we are just barely tapping in and learning how to get the information we need. We are currently using it for database monitoring and application monitoring.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Dynatrace is used for product monitoring on prod and pre-prod environments, including core application, a number of services around it, and databases. It helps to effectively debug through the app, and it increases visibility in the complex environment of production, which has been live for 17 years and is a mix of various technologies and approaches.
  • Dependency identification
  • User impact analysis
  • Unreliable--sometimes API changes without a notice or mention in release notes
  • Pricing--obscured, unclear, and fluffy, a lot of time wasted on every purchase
Dynatrace performs best on modern infrastructure, strongly depending on a cloud, virtualization, and microservices. In such a setup, Dynatrace is capable of using most of its features in an effective way. For a mixed setup, for instance, the platform that is transforming from monolith to services, Dynatrace appears to be a great tool as well.
It is hard for me to tell what scenario is an absolute no-no for using Dynatrace.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I try to make Dynatrace famous across the whole organization. For now, only a few teams of developers use it. We use Dynatrace mostly to measure end-user performance.
  • Waterfall analysis for performance insights
  • PurePath
  • Live Chat support
  • Custom metric ingesiton
Dynatrace is fantastic when it comes to learning how transactions and services depend on each other, thanks to Service Flow functionality.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Dynatrace as our primary application monitoring tool across the entire IT department, and we use Dynatrace as a way to provide some value to business users when they have dependencies on IT products put forth by our department. Production support users (like myself) use Dynatrace for monitoring, alerting, troubleshooting, and anomaly detection. Our tier 1 support uses Dynatrace's dashboard tools for around-the-clock monitoring. Our software development teams use Dynatrace to gain better insight and visibility into how their code performs in our various environments.
  • Installation and implementation
  • Anomaly detection and alerting
  • Dashboard tools
  • Navigation and ease of use
Dynatrace is great for monitoring tool consolidation. It supports a very wide variety of languages and technologies. Dynatrace is great for granting company-wide visibility into IT applications and supporting software. And it is great at detecting problems, alerting the necessary parties, and providing visibility into the root cause.
Dynatrace is severely lacking in proper dashboard tools and ease of use, though. It has a steep learning curve; the interface can make it difficult to find exactly what you're looking for at times; often, once you do find what you're looking for, you can't easily put it on a dashboard to make it easier to find and access next time around. Dynatrace is also fairly expensive.
February 08, 2020

Visibility!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Dynatrace is being used across our organization. Within my department, Dynatrace is being used to monitor our service layer that provides content to our mobile layer. Dynatrace is also being used within our mobile application.
  • Uncovers exceptions occurring within our app
  • An overall visibility with the use of dashboards
  • The system is so large it sometimes requires learning on my part, to find what I'm looking for.
Dynatrace has worked great for us in monitoring our API service layer, and our mobile app user experiences, giving us both back-end and front-end visibility.
Score 9 out of 10
Vetted Review
Verified User
Dynatrace is used by our department to help get to the bottom of performance issues/bottlenecks within the application. The challenge was not having the exact root-cause analysis of where the problem was originating. With Dynatrace, we were able to go right in to the problematic layer and get the issue resolved.
  • Quick and easy deployment
  • Problem auto-detection
  • Memory diagnostics or analysis
  • Navigation at times is challenging
Dynatrace is really well suited for full stack monitoring, especially for well-used technologies. It has the capability of quick and easy deployment where in minutes the Dynatrace platform starts learning and identifying problems.
We found it difficult to use Dynatrace with RabitMQ, Vertica, and other queues or big databases, because it does not provide the insights we would like to see.
Michael Clarke | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Our current and future ecommerce platforms are enabled with Dynatrace for application debugging and insight, most importantly due to a variety of application platforms and even custom applications developed internally. It is used company-wide by our ebusiness organization.
  • Level of detail digging into supported platforms.
  • Problem AI & notification.
  • SaaS model user interface can be difficult/confusing to navigate.
  • While many plugins are available, many involve detailed tweaking to get right.
Well suited where you can implement the agent on as many platforms/hosts/environments that contribute to the whole as possible to eliminate gaps in service flows. For very proprietary application platforms perhaps not operating with widely-accepted standards the level of detail you may gain could only be host/utilization/resource statistics, less useful.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Dynatrace to measure performance of key business applications.
  • Deep insights into performance issues.
  • Real user and transaction monitoring with PurePath feature.
  • No code-level instrumentation for Python.
  • Some learning curve to use the platform effectively with advanced features.
Best APM platform in the market. Dynatrace provides insight into detailed performance metrics for complex enterprise applications.
It doesn't provide detailed performance metrics for Python applications out of box. There is an SDK provided for code-level instrumentation of Python but it requires significant effort and code change.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Dynatrace is used by the SaaS team to monitor the various environments contained within our 'domain'. It helps us monitor services, servers, alerts us to degradation, etc., in our environments. It helps us speed up our process of triaging an issue and resolving said issue faster.
  • Contains an amazing breadth of information without lifting a finger
  • Speeds up team response to issues
  • The learning curve is a bit steep and a lot comes at a first-time user fast
  • Better integration with environments that are secured behind SSO modules, etc. for things like Session Replay
Dynatrace has given me visibility into the services running on my systems and alerted me to errors that clients may not have even seen yet. An example would be the MSMQ service on a particular host. Dynatrace alerted me, stating that there was an issue with insufficient resources before anyone else had even reported the issue.
February 05, 2020

Dynatrace for the win!

Ray Whiten | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We are using Dynatrace to proactively detect issues, to definitively and quickly determine RCAs, and to drive system uptime.
  • IA-driven automatic baselining.
  • Log aggregation and analysis.
  • Some screens and navigation are non-intuitive, which adds to the learning curve.
  • The pricing structure is complex and makes it difficult to compare/justify with comparable offerings.
In a situation where you have a widespread technology footprint, don't do a ton of in-house coding, and want to get on top of your application environment quickly. OneAgent and the Davis AI really are game-changers if you're trying to do enterprise APM quickly, with a small team.
February 05, 2020

GO DYNATRACE!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
Dynatrace is being used as a monitoring platform, across several of our divisions. We use Dynatrace to quickly resolve issues and proactively monitor applications, servers, process, and resources.
  • Deep monitoring
  • Root cause
  • Chat session is in the way and should be able to minimize.
  • Custom reporting
Having worked with other monitoring tools, Dynatrace is easy to use and, by far, much better.
Brandon Baratono | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We do all of our development in house (Java on WebLogic/Tomcat) we use Dynatrace primarily to track and monitor user performance. We started as an Appmon and Synthetic Classic Customer back in the day and are now on the new Dynatrace platform. However, our primary use case hasn't changed. We are currently working on a massive rewrite and targeting microservices (Kubernetes/Docker) this was the primary driver for us switching from AppMon to New DynaTrace. The primary business issues it addresses for us are numerous. Being able to get insight into into important business transactions like claim processing and batch processing are vital to our business. The product is primarily used within our ISS organization however not all those users are technical.
  • Tracing user actions click by click
  • Monitoring and Alerting on critical Business Transactions
  • Tracing hotspots in database queries
  • I wish that the New Dynatrace had all the functionality of Legacy AppMon
  • I wish that the New Dynatrace had better documentation. AppMon seems to have much more flushed out info
  • I wish that it was easier to "clone" created environments. There are many things in Dynatrace that you get stuck creating multiple times.
Dynatrace is extremely useful as a triage and diagnostic tool. Especially if being used by technical people. It can do monitoring and alerting but the configuration of it still seems a bit convoluted to me. If your primary use is not technical you may run into issues. It is definitely a very robust platform and easy to get lost in.
February 04, 2020

Flexible and Powerful

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We currently use Dynatrace as a proactive monitoring and analysis tool. Dynatrace has allowed us to quickly identify potential trouble spots and act quickly to eliminate or mitigate impact to the business.
  • Provides an "at-a-glance" view of my application performance.
  • Provides the ability to drill down into specific areas of concern while the event is occurring as well as before and after.
  • Dynatrace could use a bit of housekeeping in categorizing actions. For instance, I would like the ability to tailor my view based on my area of interest, i.e., performance, root cause analysis, etc.
  • Dynatrace can sometime be overwhelming in the amount of information presented. More intuitive filters would go a long way here.
Dynatrace is well suited to a number of tasks. It is important to determine who the end users are and gather good information to tailor their experience accordingly.

For instance, business/marketing should not have access to some of the more technical data, and business metrics can be a distraction for IT operations personnel.
January 30, 2019

Dynatrace at a glance

Score 10 out of 10
Vetted Review
Verified User
Currently, we have multiple applications and development teams that are utilizing Dynatrace. We are still working on getting it rolled out through our entire organization. We are able to perform root cause analysis sooner and our MTTR is a lot faster now.
  • It is easy to install and allows users to get up quickly
  • There is no additional administration cost for set up
  • The people that are trained on using it love the tool
  • The cost is high
  • There is a learning curve to be able to use the tool wisely
  • If the process is not defined first it is hard to go back and recreate tags and groups
If you need something installed quickly to provide the information needed to solve a problem, Dynatrace is your best bet.
January 30, 2019

Looking Forward to ROI

Kevin Burke | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We are currently deploying and have a limited number of apps using Dynatrace. I am a manager in our Command Center and we are working towards centralising our alerting into our ETCC to have one function focused on receiving alerts, first call resolution, remediation, get root cause, and tuning our alerting.
  • Dashboarding of apps/services and the ability to zoom in or zoom out to see what is transpiring with the service
  • AI self-discovery is very Efficient and proving to be beneficial to our deployment
  • Having professional services on site has been beneficial to the learning experience
  • Licensing costs by agent
Providing the experience monitoring from end user to mainframe
January 29, 2019

Dyna-Yes-Please!

Jason Hall | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Currently, we are using Dynatrace to monitor some of our critical applications. As a lead developer, I greatly appreciate the way Dynatrace captures and aggregates the health and usage metrics for the apps. In just the past five months, Dynatrace has helped us identify several application bottlenecks and components that required refactoring.
  • Robust dashboard capabilities
  • Providing insight into user experiences
  • Analyzing performance between various time periods to help find releases related to performance degradation.
  • Support of all SaaS functionality in Dynatrace Managed, where there are currently gaps
  • Reporting seems very limited at this time
  • Support for additional granularity when sharing dashboards
  • The ability to export and import dashboards (or other equivalent backup/restore options)
Dynatrace is a wonderful tool when you are trying to find and resolve application health issues. The GUI and intuitiveness provides a wonderful experience for those used to digging through raw telemetry or memory dumps to find application issues.
January 28, 2019

A plethora of data

Tiffany Sarver | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Currently, we have it monitoring all of our applications and services (there are 100s of items). We mainly use it to monitor problems that it detects or may pop up from users using the system. My company is relatively new to this software so we are still in the learning phase.
  • I love that it reports JavaScript errors. This has been difficult to track in the past.
  • I also love the user session monitoring, a lot of times it's hard to diagnose problems since you have no idea what your users are actually doing.
  • I also love the mapping of all of our applications so we can start phasing out old servers without generating a ton of exceptions.
  • The filtering has caused some issues in past, where I can end up not seeing a new synthetic monitor due to the current time frame.
  • Also, I have some issues with the general interface but that is probably due to being new.
  • Really, I don’t see much room for improvement. The issues I do have are because of unfamiliarity to the site.
This, I think, is best for large systems with a lot of active users. For small company’s with limited users, you wouldn’t get much use out of it. If you have a lot of users, it will help you find your problem areas. It can also help detect if problems are due to internet outages or just bad system.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use it in our department to gather information about internal application usage, manage the performance, and improve it.
  • Root cause analysis.
  • Dash boarding and reports to business users.
  • Easy to learn.
When migrating from one version to another of an external application, some of the customizations are lost. Dynatrace helps in finding those gaps.
November 27, 2018

Stellar APM

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We used Dynatrace as our main monitoring software solution for several web applications - varying from Laravel to WordPress - mostly in the PHP environment.
  • We loved Dynatrace's ability to show the data flow - from the front end points through the back end points straight to the database and various API's. It was advanced in its data visualization. This is useful for debugging - showing when/where the errors are. It can even enable non-technical individuals in the corporation to help debug
  • Dynatrace has some great highly customizable integration options as well as monitoring. You can configure your layout & integration options to create custom monitoring alerts for your applications performance. Further you can increase the extensibility of using a REST API on your architecture.
  • Some advanced dev-ops systems are utilizing Kubernetes/docker aswell as Node.JS - Dynatrace was able to log and help understand all of our dev-ops needs. It gave us native alerts based off of deviations from the baseline that we set during initial configuration. These metrics are priceless.
  • Dynatrace is expensive. They have a pay-as-you-go option for startups and small companies - but monitoring more than one application can easily have you metered at three figures a month.
  • Dynatrace's learning curve could be considered steep if you want to truly create an extensible & customizable monitoring environment for your web-apps.
Dynatrace provides real time insight into your web applications, your dev-ops/infrastructure & can give you a live view of how your end users are experiencing and interacting with your website. It does every single one of these things exceedingly well. It can help minimize any errors before they occur - preventing data loss at scale & minimizing downtime during production. You can eliminate problems before they cause severe damage due to their extensive alerting system.
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